Blue & White Fill Logo Horizontal ECVC
ECVC Exam

Welcome to our FAQ page

Here you’ll find answers to the most commonly asked questions about our services, processes, and support. If you still need assistance, feel free to reach out

Contact Us
  1. What is ECVC?
    • The European Centre for Vocational Certification (ECVC) is a leading provider of globally recognized certifications aligned with European Union standards. We empower individuals and organizations with qualifications that enhance professional credibility and career opportunities.
  2. What is ECVC’s mission?
    • Our mission is to provide cutting-edge, industry-relevant qualifications that are recognized internationally, aligned with the European Qualifications Framework (EQF), and compliant with EU legislations, policies, and publications.
  3. What makes ECVC certifications different?
    • ECVC certifications are fully aligned with EU standards and the EQF, ensuring transparency, comparability, and recognition across Europe. They are developed with industry experts, offer global recognition, and include access to premium learning resources and secure online examinations.
  4. How can my organization become an accredited ECVC partner?
    • Organizations can apply to become accredited partners with ECVC to expand access to globally recognized certifications. This strengthens your role in the professional ecosystem while enabling you to offer trusted vocational qualifications. Learn more on our Partner page.
  5. Why should we partner with ECVC?
    • Partnering with ECVC provides your organization with credibility, access to high-quality certification programs, and the ability to support professionals with qualifications recognized across Europe and globally.
  6. What types of certifications does ECVC offer?
    • ECVC offers a wide range of certifications across multiple domains, developed in line with EU regulations and industry standards. Our certifications are designed to enhance skills, knowledge, and career opportunities. You can explore all our certifications here.
  7. Are ECVC certifications internationally recognized?
    • Yes. ECVC certifications are globally recognized and respected, ensuring your professional credentials carry weight both in Europe and internationally.
  8. How are ECVC certifications aligned with the European Qualifications Framework (EQF)?
    • All ECVC credentials follow the EQF standards, ensuring transparency, comparability, and recognition across Europe. This alignment helps professionals demonstrate their skills and qualifications consistently across EU countries.
  9. How are ECVC exams conducted?
    • ECVC offers secure, online proctored exams that can be taken from any location. This ensures both accessibility and integrity in the certification process. You can access our exam platform here.
  10. What support is available for exam preparation?
    • ECVC provides premium learning resources, study materials, and expert guidance to help candidates prepare for their certification exams successfully.
  11. What learning resources are available?
    • ECVC offers access to high-quality study materials, expert guidance, and support services to ensure candidates have the resources they need to succeed.
  12. Are there continuous learning opportunities?
    • Yes. ECVC believes in continuous improvement, ensuring that our certifications and resources remain up-to-date with evolving EU regulations and industry standards.
  13. How does ECVC ensure the quality of its certifications?
    • ECVC works closely with industry experts, adheres to EU regulatory frameworks, and continuously updates its programs to ensure certifications remain relevant, valuable, and recognized internationally.
  14. Are ECVC certifications trusted by European institutions?
    • Yes. ECVC is entrusted by the European Commission to design and deliver certification frameworks across multiple research and innovation domains, ensuring credibility and compliance with EU standards.
  15. How can I contact ECVC for more information?
    • You can reach out to our dedicated support team via the Contact Us page on our website or directly contact us at [email protected]. Our team is ready to assist with queries regarding certifications, partnerships, exams, and resources.
  16. Where can I find ECVC certification programs?
    • All available certification programs can be explored on our Certificates page. Detailed information, including course descriptions and alignment with EU standards, is provided for each certification.
  1. What is the ECVC ACA Program?
    • The ECVC Accredited Certification Agent (ACA) Program is designed for organizations that distribute ECVC certifications and facilitate access to exams. ACAs ensure global reach, uphold certification integrity, and may also oversee or deliver training services through their associated training teams. ACAs become part of a trusted network supporting learners, institutions, and employers worldwide.
  2. How can an organization join the ECVC ACA Program?
    • An organization can apply to become an Accredited Certification Agent by following these steps:
      – Complete the online application form.
      – The ECVC team will review your submission. If revisions are required, guidance will be provided to help you update and resubmit your application.
      – Once your application is approved, ECVC will return signed documentation confirming acceptance.
      – You will also receive an official confirmation email with additional resources, certification details, and information about the ACA badge.
  3. Where can we find the handbook?
    • The ECVC ACA Handbook is available here.
  4. What are the main responsibilities of an ACA organization?
    • Accredited Certification Agents (ACAs) are responsible for maintaining the quality and credibility of the ECVC certification process. Key responsibilities include:
      – Promoting ECVC certifications accurately and professionally.
      – Facilitating exam registration and candidate access.
      – Safeguarding exam integrity and compliance.
      – Reporting on voucher sales and candidate performance.
      – Overseeing any associated training providers to ensure alignment with ECVC standards.
      – Participating in audits and evaluations.
  5. Can ACAs also provide training?
    • Yes. ACAs may also act as Accredited Training Providers (ATPs) if they employ certified trainers with relevant academic credentials or professional certifications. This ensures that any training delivered under the ACA meets ECVC’s quality standards and prepares learners effectively for certification exams.
  6. What documents are required for an ACA application?
    • Legal registration and compliance documentation.
    • Evidence of experience in certification delivery or academic programs.
    • Information on capacity to manage candidate access and support training (if applicable).
  7. What are the eligibility criteria for an organization to become an ACA?
    • Be legally registered and compliant with applicable regulations.
    • Demonstrate experience in certification delivery or exam administration.
    • Maintain capacity to distribute vouchers and support candidates.
    • Commit to ECVC ethical, professional, and quality standards.
  8. How does the appeal process work for a rejected application?
    • Organizations may appeal within 30 days by sending written notice to [email protected] clearly stating the grounds and including supporting documentation.
  9. How long does the ACA application process take?
    • The review process typically takes 14 business days.
  10. Who can an organization contact for assistance during the application process?
    • Organizations can email [email protected] or fill out the contact form on the ECVC website.
  11. What are the benefits of being an ACA?
    • Global recognition as an officially accredited certification channel, strengthening your standing in international markets.
    • Expanded reach by connecting learners, institutions, and employers with reliable certification pathways.
    • Streamlined certification management through direct access to voucher distribution, exam scheduling, and candidate support.
    • Assurance of quality by operating in alignment with ECVC’s standards and guidelines.
    • Networking opportunities with a wider community of accredited agents and training providers worldwide.
    • Optional training delivery if also approved as a Training Provider, ensuring both access to exams and quality preparation.
  12. What additional advantages do Accredited Certification Agents (ACAs) receive?
    • Issuing exam vouchers in bulk, allowing clients to take exams from their office or home.
    • Setting custom time slots for online examinations to meet client needs.
    • Accessing aggregated performance reports to strengthen and refine training services.
    • Managing their ACA listing on the ECVC website, including updating service details and sharing direct links.
    • Submitting news, stories, and achievements for visibility across ECVC and media channels.
    • Receiving dedicated support with course development, content structure, and technical guidance.
  1. Does ECVC offer training?
    • ECVC does not deliver training programs directly. Instead, training services are provided through our Accredited Certification Agents (ACAs), who are authorized partners supporting candidates in their certification journey.
  2. Can an ACA also provide training services?
    • Yes. Accredited Certification Agents (ACAs) may also operate as Accredited Training Providers (ATPs) if they employ certified trainers with the appropriate academic qualifications or professional credentials. This ensures that all training under the ACA program maintains ECVC’s quality and relevance standards.
  3. How can I find a training provider?
    • ECVC-authorized training is delivered exclusively through our Accredited Certification Agents (ACAs). ACAs may also operate as Accredited Training Providers (ATPs), ensuring that all training meets ECVC’s quality standards and effectively prepares learners for certification exams. You can find all available ACAs and training opportunities here.
  1. How to create an account? 

    • Open your internet browser

    • Go to https://exams.ecvc.eu/

    • Click on ‘Register for free’

    • Fill in your personal information (Title*, First Name*, Surname*, Email address*, Password*, Confirm Password*, Phone, Country*, Organisation Name, Gender, Date of Birth*, VAT Number)

      IMPORTANT: All fields with an asterisk must be completed. It is not mandatory to fill in the Organisation Name and the VAT Number, but if this information is included, it will be included on your invoice when it is issued.

    • Click on Submit

  2. How to activate your account?

    • You will receive an email asking you to activate your account

    • Click on ‘Activate your account’ button

    • You will be redirected to the exam platform dashboard.

    • After your account’s confirmation, you will receive an e-mail informing you that your account has been activated.

  3. What to do if I do not receive your account’s activation link?
    • If you do not receive the activation link, please check your spam or junk email folder. If you still haven’t received it, feel free to contact us at [email protected] for assistance.
  4. How to log in to your account?
  5. How to log out from your account?

    • Click on your name on the top-right corner

    • Click ‘Logout’

  6. How to change general or contact information? 

    • Click on your name on the top-right corner

    • Click on ‘Profile’

    • Change the General Info (Title, First Name, Surname, Gender, Date of Birth, VAT Number), or the Contact Info (Email, Phone, Profile Image, Country, Organisation Name) that you want in the respective fields.

    • Click on ‘Save’.

  7. How to change your password? 

    • Click on your name on the top-right corner

    • Click on ‘Profile’

    • Click ‘Change Password’

    • Fill in your Current and your New Password, then Confirm the New Password in the respective fields.

    • Click on UPDATE.

  1. Where can I find the available exams?

    • Click on ‘Available Exams’ on the left side menu.

    • All Available Exams will appear in the center of your screen.

  2. What are the available dates and times?

    • Exam slots are conducted on weekdays

    • You may check when selecting the date and time slot for your exam. You can find available Exam slots up to one month in advance.

    • Alternatively, you may request a personal slot by completing the support form on the platform or by contacting us directly to [email protected]

  3. Where can I find my Exam History?

    • Click on ‘Exam History’ on the left side menu.

    • Your Exam History will appear in the center of your screen.

  4. Is taking a break during the exam allowed?
    • There are no breaks permitted.
  5. How to register for an exam? 

    • Choose one of the available exams

    • Click on ‘Register Now’

    • Proceed with the payment

  6. How many days does it take to receive exam results?

    • Exam results are typically issued within 2 working days.

    • If you haven’t received your exam results more than 2 working days, please contact by completing the support form on the platform or by contacting us directly at [email protected].

  7. What is the time zone? 
    • All Exam slots are conducted at the CET Time Zone (Brussels Time). Time is displayed on the top right corner of the exam platform.
  8. How to reschedule for an exam? 

    • Click on ‘Available Exams’ on the left side of the menu.

    • Click on the Re-schedule exam icon on the particular exam you wish to re-schedule.

    • Select a new slot from the list.

    • Click on SUBMIT.

  9. How to view my exam’s result? 

    • Click on ‘Exam History’ on the left side menu.

    • Click on the particular exam you want to view.

    • If you read the word Pending, your exam is still under review.

      NOTE: The process of matching your identification details can take up to 2 business days.

    • If your exam has already been corrected, click on See Result to view all the results in detail (Score, Total questions, Questions attended, Marks, Start time, End time, Correct, wrong and unattended questions).

      NOTE: There are three kinds of possible results:
      Pass, when you have passed the exam.
      Fail, when you have failed the exam.
      Disqualified, when you have done an illegal action (e.g. minimize or move out of the exam window screen, press shortcut keys (CTRL+C, CTRL+V, etc) or Windows key).

    • In order to safeguard the credibility of the exam and maintain fairness for all candidates, the exact wording of the questions and their answers will not be disclosed post-examination.

    • An exam review can be requested if a candidate believes that an issue or event has unjustly impacted their performance during a Certification Exam. This process is aimed at ensuring the fairness and accuracy of the exam results.

  1. Where can I find my Payment History?

    • Click on ‘Payment History’ that appears on the left side menu.

    • Your Payment History will appear in the center of your web page.

  2. What are the available payment methods?
    • The available payment methods are PayPal and with Debit or Credit card. If you prefer to pay with bank transfer, please send an email to [email protected] for bank account information.
  3. How to make payment?

    • Choose one of the available exams

    • Click on ‘Register Now’

    • If you have a Coupon Code (Voucher Code), fill it in the respective field and click on APPLY.

    • Choose your preferred payment documentation (Receipt or Invoice) except if you apply using your Voucher.

      NOTE: You may request to change the payment documentation by contacting us at [email protected] within 24 hours of the time you made your payment.

    • If you choose ‘Invoice’, fill in the invoice shipping details.

    • Click on PayPal or Debit or Credit Card button

    • If you choose PayPal, please login or register to Paypal account to proceed.

    • If you choose Debit or Credit Card, fill in your debit/credit card details

    • Fill in your billing address and your contact information in the respective fields.

    • Once payment is submitted, wait for the page to reload by itself.

    • You will receive email notification of payment confirmation.

  4. How to request an invoice?

    • To receive an invoice, it is required to have submitted your full invoicing details during exam registrations.

    • If you have not received an invoice and it is required for your company, please, contact [email protected] with your organisation’s full invoicing details (name of the organisation, address, postal code, city, country, VAT number if applicable).

  1. How to claim a voucher?

    • Click on Available Exams that appears on the left side menu.

    • Click on Register Now on the particular exam that you want to complete.

    • Click on Claim your voucher here.

    • Fill in the requested information (Title, First Name, Last Name, Email, Country, Name of Organization, Position, Certificate, Your Message) in the respective fields.

    • Click on Request a Voucher.

    • Alternatively, go to https://www.ecvc.eu/ecvc-voucher-request/ and fill in the fields (First name, Last name, Email, Country, Name of Organization, Certificate, Your message)

  2. How to extend a voucher that is about to expire?
    • Contact us by completing the support form on the platform or contact us directly at [email protected] to request voucher extension.
  1. How to view your certificate?

        There are three ways to view your certificate.

    • 1st:

      • Click on Exam History that appears on the left side menu.

      • Click on the particular exam for which you wish to view the certificate.

      • Click on View Certificate.

      • You will be redirected to a web page where you will be able to view your certificate.

    • 2nd:

      • Click on Dashboard or on Available Exams.

      • Click on View Result at the particular exam for which you wish to view the certificate.

      • Click on View Certificate.

      • You will be redirected to a web page where you will be able to view your certificate.

    • 3rd:

      • Click on Dashboard.

      • Scroll down to the bottom of your screen.

      • Click on View Certificate at the particular exam for which you wish to view the certificate.

      • You will be redirected to a web page where you will be able to view your certificate.

  2. How to save your certificate?

    • View your certificate in one of the three ways described in the previous chapter.

    • To save your certificate as pdf, click on PDF.

    • To save your certificate as an image, click on Image.

      NOTE: You have to log in to your account to save and/or share your certificate. If you are not logged in, you can only view it.

  3. How to share your certificate on social media platforms?

    • View your certificate in one of the three ways described in How to view your Certificate.

    • Click on Share and the corresponding logo to share your certificate on social media platforms (Facebook, Twitter or LinkedIn)

  4. How to add your certificate to your LinkedIn profile as accreditation?

    • Click on Exam History

    • Click on the particular exam for which you wish to share as accreditation.

    • Click on See Result

    • Click on Add to Profile button

    • You will be redirected to your LinkedIn profile.

    • A pop up will appear titled Add license or certification.

    • The fields are pre-filled, but please check them for accuracy.

    • Click Save

  5. Certificate review and appeals procedure.

    • An exam review can be requested when a candidate believes that a problem or an event has prevented them from successfully completing or succeeding a Certification Exam. Should the request for review be directly related to one or more exam questions, the details of the problem must be clearly explained, and the necessary information provided (i.e. e-Voucher or Test number, question number and/or a description of the question). This will allow the Certification Reviews & Appeals Committee (CRAC) to identify the question and review the claim.

      An appeal can only be made on ground of the following:

      • exam platform irregularity during the exam

      • specific question irregularity

      • unfair dismissal or exam suspension

      In both cases, the request should be submitted formally to the attention of the Certification Reviews & Appeals Committee (CRAC) within 5 working days of the exam’s date/incident. They will acknowledge the receipt of the request for review or appeal automatically, will conduct all necessary validation in a constructive, impartial and timely manner, and will provide an answer within 10 working days.

      The outcome decision of the Committee will be final. A record of the complaint, including any subsequent action(s) taken, and the decision made will be maintained by the ECVC. All information pertaining to the complaint will remain confidential.

      Should the Certification Reviews & Appeals Committee (CRAC) acknowledge a mistake in a question, the procedure will be to remove the question from the exam and the candidate’s final score will be recalculated based on the remaining number of valid questions.

      The Certification Reviews & Appeals Committee (CRAC) is comprised of the following three members:

      1. ECVC Certifications Coordinator

      2. Designated Expert 1 and 2

      Please also note the following:

      Candidates accept the rules of the examination once they start an exam, therefore, appeals against the exam rules as published on the exam invitations and communicated at the beginning of the exam session, will result to a negative outcome.

      In order to safeguard the credibility of the exam and its fairness to future candidates, the wording of the questions and their answers will not be communicated.

      Please visit and review the sections Problem and Complaint Handling at the following page: https://www.ecvc.eu/appeals-and-complaints/

      For further information, please contact [email protected] with the subject Certification Review & Appeals.

  1. How to contact support?
  2. Settings

    • Click on Settings on the left side menu

    • Click on Profile if you want to make changes to your General or Contact Info.

    • Click on Password Management if you want to change your password.

    • Click on Payment History if you want to view the history of your payments.

  1. Where can I access the official ECVC learning materials?
    • All official ECVC learning materials are available on the Resources page, including downloadable guide, study resources, and reference documents designed to help you prepare for the exam.
  2. Are the learning materials free to use?
    • Yes. All ECVC-provided learning materials are free to use. You may view them online or download them for personal study.
  3. Do I need to complete all the learning materials before taking the exam?
    • While it’s not required, we strongly recommend that you go through all relevant learning materials to ensure a thorough understanding of the exam content.
  4. Is the exam content based entirely on the learning materials?
    • The exam is primarily based on the information covered in the learning materials. However, some questions may test your ability to apply knowledge in real-world or scenario-based situations.
  5. Can I use the learning materials during the exam?
    • No. The exam is closed-book and candidates are not allowed to reference any materials during the session.
  6. What should I do if I can’t access or download the learning materials?
    • If you have trouble accessing the learning materials, please contact ECVC support at [email protected], and our team will assist you promptly.

Are you ready to take the exam?

Enter the Exam Platform
White Logo Vertical ECVC

Our certifications are fully aligned with the European Qualifications Framework (EQF), designed to uphold high standards and deliver trusted credentials across Europe.

  • About Us
  • Contact Us
  • News
  • FAQs
  • Certifications
  • Exams
  • Become a Partner
  • Accreditation
  • Projects

Get our Newsletter

Keep up with ECVC’s latest developments and global activities.

    All forms on this website are protected by reCAPTCHA. Google Privacy Policy and Terms of Service apply.

    Supported by

    EG_Logo-sized
    • Terms & Conditions
    • Privacy Policy

    © ECVC. All rights reserved.