PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS WEBSITE 

When using the “ECVC” Website, you agree to follow, and you are constrained by the following Terms and Conditions, and you agree to abide by all appropriate laws and regulations. If you do not agree with these Terms and Conditions, please do not use this Website. 

ECVC reserves the right to amend these Terms and Conditions at any time without prior notice. If you have any questions regarding the Terms and Conditions described below, please contact [email protected]. 

ECVC respects your privacy and allows you to control your personal information’s treatment. The current privacy policy of the ECVC can be found by clicking here. ECVC’s privacy policy is explicitly included in this Agreement by this reference. 

1. Binding Effect. This is a binding agreement. When using the Internet site located at https://ecvc.eu/ (hereinafter “Website”) or any services relating to the ECVC Website (hereinafter “Services”), you agree to comply with these Terms and Conditions, which may be revised by ECVC from time to time in its sole and absolute discretion. ECVC will publish a notice on the Website whenever these Terms and Conditions have been modified or updated. You are responsible for systematically reviewing the Terms and Conditions, and if at any time you find them unacceptable, you must instantly leave this Website and abort all use of the Website and Services. BY USING THIS SERVICE, YOU AGREE THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ALLOWED TO ENTER INTO THIS AGREEMENT.
2. Ownership. ECVC is the owner and operator of this Website. All rights, title, and interest in and to the materials provided on this Website such as exams content, certifications, logos, graphics, and images (will be mentioned as the “Materials”) are owned either by ECVC or when stated differently by its corresponding third-party authors, developers, or vendors. Without the permission of ECVC, none of the Website Materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted, or distributed in any way and nothing on this Website shall be interpreted to imply any license under any of the ECVC’s intellectual property rights, whether by estoppel, indication or otherwise. If you are looking for more information on how to acquire such licenses, please contact [email protected]. ECVC does not sell, authorize, lease, or otherwise provide any of the Materials other than those particularly identified as being provided by ECVC. Any rights not clearly granted here are reserved by ECVC.
3. Limited Permission to Use Materials. ECVC authorizes you to use, view, download, and print the Website Materials on any single, stand-alone computer only for your personal, informational, non-commercial use and given that (i) the copyright and trademark notices analyzed below appear on the Materials, (ii) the Materials are not used on any other Website or in a networked computer environment and (iii) the Materials are not amended in any way. This permission stops automatically without prior notice if you default to any of these Terms and Conditions. In this case, you must right away destroy any downloaded or printed Materials. Any unauthorized use of any Materials may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
4. Links to Third Party Sites. This Website may include links to third-party websites. ECVC is not responsible for the contents or use of the third-party websites, any website approached from a third-party website, or any modifications or updates to respective websites. ECVC is not responsible for broadcasting or any other way of transmitting received from a third-party website. You concede that you bear any risk related to the access to and use of any content provided on third-party websites and acknowledge that ECVC is not responsible for any kind of loss or damage that may arise from dealing with a third-party website. In case you have any considerations about such links, or the content included in a third-party website, you should directly contact the administrator of the corresponding website.

    

   Rights and Responsibilities of ECVC:
   ECVC applies reasonable measures to maintain security, however, it cannot categorically guarantee system security. In case you have a serious reason to believe that system security has been violated, please contact [email protected] for help. If the technical staff of ECVC discovers that any files or procedures belonging to a member are threatening the system’s appropriate technical operation or other members’ security, ECVC reserves the right to delete those files or to terminate those procedures. If the technical staff of ECVC suspects that an account is being used by someone unauthorized by the account holder, ECVC may temporarily deactivate this account to retain system security. In this case, ECVC will contact the member as soon as possible.

   ECVC reserves the right to deny service to anyone, as well as to deactivate an account at any time.

   Your Rights and Responsibilities as a user of the ECVC Website:
   When becoming a user of the website, you are obliged to use your real name. ECVC does not allow anonymous or pseudonymous accounts. Users’ information is hidden to ensure extra privacy. You consent to help protect your account by preserving your password. If you believe that your password has been broken or suspect unauthorized use of your account, please contact [email protected] as soon as possible.

5. Compliance with Intellectual Property Laws. When entering the Website or using the Service, you agree to adhere to the law and to respect intellectual property rights. Your use of the Website and Service is subject to laws concerning copyright ownership and the use of intellectual property. You consent not to upload, download, display, perform, transmit, or distribute any content violating the ECVC or any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to comply with laws concerning copyright ownership and use of intellectual property, and you have the responsibility for any infringement of any corresponding law and for any violations of third-party rights resulted by any content you provide or transmit.

6. Inappropriate Content. You agree not to upload, download, display, perform, transmit, or distribute any Content that (i) is libelous, indecent, pornographic, insulting, or threatening, (ii) encourages actions that could consist a criminal offense, cause civil liability, or otherwise violate any applicable local, state, national, or foreign laws or regulations, and (iii) advertises or otherwise solicits funds or is a solicitation for goods or services. ECVC reserves the right to terminate the distribution of such content and, if applicable, to delete any such material from its servers. ECVC aims to fully collaborate with any law enforcement officials or agencies in the investigation of any violation of these Terms and Conditions or of any applicable laws.
7. Copyright Infringement. ECVC applies specific legally mandated processes concerning claims of copyright infringement occurring on the Website or with the Service. ECVC has espoused a policy for the instant suspension and/or termination of any Website or Service user who is found to have violated the rights of ECVC or of a third-party, or otherwise violated any intellectual property laws or regulations. The policy of ECVC is to examine any claims of copyright infringement brought to its attention. In case you have evidence or believe that your rights or the rights of a third party have been violated, please contact [email protected] as soon as possible.
8. Alleged Violations. ECVC reserves the right to terminate your use of the Website and/ or the Service. You consent that ECVC may access your account and records on a case-by-case basis to inspect complaints or claims of abuse, infringement of third-party rights, or other unapproved uses of the Website or the Service. ECVC does not mean to reveal the existence of such an investigation unless required by law, but ECVC reserves the right to terminate your account instantly and without prior notice, if you violate any of the Terms and Conditions, provide false or misleading information to ECVC, or intrude with the use of the Website or the Service by others.
9. No Warranty. This Website and all Materials it provides are on an “as is” and “as available” basis. You assume the risk of any and all damage or loss from using, or not being able to use the Website or the Service. ECVC explicitly denies all warranties of any kind including, but not limited to, the implied warranties of merchantability, title, and non-infringement.

    

   ECVC makes no warranty that: (i) The Website or the Materials will meet your demands, (ii) The Website or the Materials will be continuously available on a timely, safe, or error-free basis, (iii) The results that may come up from using this Website will be accurate and credible and (iv) All products, services, information or other Materials purchased or acquired through the Website will meet your anticipations in terms of quality. All Materials acquired through this Website fall at your own discretion and risk. ECVC is not responsible for any damage to your computer system or loss of data due to the download of any content, materials, information, or software. 

11. Limitation of Liability. The liability of ECVC towards you is restricted to the maximum extent allowed by law. In no case should ECVC, its officers, directors, employees, agents, or partners be liable for any indirect, disciplinary, special, accidental, or resultant damage including, but not limited to, loss of business, revenue, profits, use, data. In case your use of Materials from this Website leads to the need for servicing, repair, or correction of equipment or data, you bear any costs.
12. Prohibited Uses. ECVC imposes certain limitations on your allowable use of the Website and the Service. You are banned from violating or attempting to violate any security features of the Website or the Service. Any violation of system or network security may subject you to civil and/or criminal liability.
13. Indemnification. You agree to defend and compensate ECVC, its officers, directors, employees, agents and partners from and against any and all demands, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, that may arise from or relate to your access to or use of the Website and the Materials.
14. Unsolicited Submissions. Except as determined in paragraph 5 above, ECVC does not want you to submit confidential or proprietary information to it through this Website, without first contacting ECVC. All documents, comments, feedback, information, or other material submitted to ECVC using this Website shall be considered non-confidential and property of ECVC, unless you have written consent of ECVC. When providing any unsolicited submission to ECVC, you thereby delegate to ECVC, without any charge, all global rights, titles, and interests in and to the submissions, as well as any intellectual property rights connected with them. ECVC shall be free to use and/ or disseminate such submissions without any restrictions. You admit that you are responsible for the submissions that you provide including their legality, credibility, properness, originality, and content.
15. Compliance with Laws. You may not access, download, use, or export the Website or Materials in violation of the Greek laws or regulations, or in violation of any other applicable laws or regulations. Any relevant violation is explicitly against these Terms and Conditions, and you must stop using this Website immediately.
16. Children. Children are not eligible to use the Website or the Service, and we request them not to submit any personal information to us.
17. Governing Law. When using this Website, you explicitly agree that your rights and responsibilities shall be ruled by and in accordance with the laws of Greece. Any illegal action or proceeding related to your access or use of the Website or Materials shall be examined in a court in Greece. You and ECVC agree that any such legal action or proceeding will come under the jurisdiction of these courts and that the venue is proper.
18. Copyrights. All Website design, text, graphics, logos, and arrangement thereof, Copyright © 2025 European Centre for Vocational Certification (ECVC). ALL RIGHTS RESERVED.
19. Trademarks. The name “ECVC”, the ECVC logo, all images and text and all page headers, custom graphics, and button icons on the Site are service marks, trademarks, and/or trade dress of ECVC. All other trademarks and company names or logos included in the Website are the property of their corresponding owners.
20. ACKNOWLEDGEMENT. BY ACCESSING THE WEBSITE OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO COMPLY WITH THEM.

The Terms & Conditions described below include the provisions for all online proctoring certification exams delivered by ECVC. 

When registering for an online Certification Exam, the candidate agrees that he/ she has read, understood, and accepted the Terms and Conditions set forth below.

1. Definitions

In the frame of these Terms & Conditions, the following terms are defined: 

 1.1 European Centre for Vocational Certification (ECVC), headquarter: 10A Archiepiskopou Makariou, 26441, Patra, Greece 

 1.2 Certifications: Certifications offered by ECVC 

 1.3 Candidate: the individual who has registered for and/or has already taken or is planning to take an ECVC Certification Exam 

 1.4 Examination: assessment of the candidates’ theoretical and/ or practical knowledge on the domain of the respective Certification Exam 

 1.5 Online proctoring examination: online proctoring service than enables a candidate to participate in the exam from his/ her own space, with a live proctor supervision 

 1.6 ECVC’s Proctoring System: the supplier of the third-party proctoring service delivering the ECVC online proctoring examination 

 1.7 Proctor: the individual monitoring the candidate throughout the duration of his/ her online examination.

2. Eligibility to an ECVC Certification online proctored examination

When registering for an ECVC Certification Exam, the candidate must meet all requirements of the relevant certification exam. 

The eligibility criteria for the Certification Exams are outlined on the webpage of each Certification Exam.

3. Conditions for participating in an ECVC Certification Exam

ECVC is using ECVC’s Proctoring System for the delivery of the online proctoring Certification Exams. 

A candidate wishing to participate in an online proctoring Certification Exam is required to have the relevant hardware (webcam and microphone), software, and internet access. More information on the requirements and rules for online proctoring ECVC Examinations are presented in paragraph 7.2 of these Terms & Conditions. 

The candidate must ensure that he/ she meets all requirements before registering for an online proctoring Certification Exam. 

Prior to the day of the Certification examination, the candidate must test his/ her equipment to verify that he/ she meets all requirements and to avoid any technical issues that may arise during the examination. 

The responsibility for these checks lies with the candidate, and neither ECVC nor the ECVC’s Proctoring System is responsible for any equipment or network malfunction or service disruption that may interfere with and affect the candidate’s examination.

4. Registration and fees

A candidate wishing to participate in a Certification examination must first create his/ her ECVC account and then take the following steps: 

• Click on Available Exams. 
• Click on Register Now on the relevant exam. 
• Click on PayPal and proceed with the payment or apply his/ her Voucher. 
• If the candidate meets the conditions for claiming a voucher, he/ she may click on Claim your voucher here, fill in the requested information, and click on Request a Voucher. 
• Select the date and time for the exam, by choosing a slot and clicking on SUBMIT. 

For more information on the certification process, the candidate may check the ECVC Guide. 

In principle, exam slots are available up to two months in advance. Exam slots are being conducted on working days. 

The candidate is responsible for checking his/ her personal information very carefully, especially for any incorrect name spelling, and inform immediately ECVC of any corrections that may be needed. 

ECVC reserves the right to ban a candidate from taking a Certification Exam, to deny or withdraw a Certificate, or to void an examination if a candidate has not completed the payment of the full examination fees, or if ECVC retrospectively uncovers any payment irregularities.

5. Scheduling an examination

A candidate may book a slot for the Certification examination by following the process described in paragraph 4 of these Terms & Conditions. 

The candidate is responsible for scheduling his/ her examination and booking his/ her slot. Exam slots are allocated on a first-come, first-served basis.

6. Rescheduling and cancellation policy

A candidate who wishes to reschedule an exam slot that he/ she has already booked through the ECVC website may proceed with rescheduling through his/ her account, according to the process that he/ she followed to book the exam slot. Rescheduling of an examination before the exam date is free of charge. 

A candidate has the right to cancel his/ her registration for an online proctoring Certification Exam by sending an email to [email protected]. Any cancellation requests received by phone or any other means of communication will not be considered. 

Following the cancellation, the candidate’s exam slot will be cancelled and allocated to other candidates. 

Reimbursement conditions in the case of cancellation: 

• 100% of fees are reimbursed if the cancellation email is received up to 60 days before the start of the exam. 
• 50% of fees are reimbursed if the cancellation email is sent between 60 and 30 days before the start of the exam. 
• No reimbursement is made if the cancellation email is received later than 30 days before the start of the exam. 
• No reimbursement is made also in the case of a candidate’s non-appearance at the exam without any provisional cancellation. 

A candidate who has claimed a received a voucher for a Certification Exam and wishes to extend the expiration date of his/her voucher must send his/ her request by email to [email protected]. If the voucher has not expired yet, there will be an additional charge of 30%. If the voucher has already expired, no reimbursement is made, and the candidate must request a new voucher, and proceed with a new payment.

7. Examination policies

 7.1 General candidate conduct policy 

Candidates participating in an online proctoring Certification Exam are required to behave in a professional manner and to appropriately conduct themselves. 

ECVC treats with the utmost seriousness any behaviours that could compromise either the integrity or the confidentiality of a Certification Exam, such as cheating. 

Examples of inappropriate behaviour may include, but are not restricted to, disseminating exams’ content by any means, using any materials, audio, or communication devices, such as mobile phones, headphones, earbuds, other than those specifically allowed for the examination process, providing or receiving unauthorized assistance during the examination, using any recording equipment, submitted falsified personal information, searching and/ or passing on unauthorized information on exams’ contents before the start of the exam. 

 7.2 Special Examination rules for online proctoring examinations 

To ensure the security, integrity, and value of the online proctoring Certification Exams, ECVC is using the ECVC’s Proctoring System. 

Any interactions that may take place between the candidate and the proctor must be made only in English. 

The online examination environment must conform to the following: 

• A quiet, non-public, fully lighted room 
• No other people in the room 
• Not talking out loud or communicating with others by any means 
• Not leaving the room 
• Nothing except computer and external cameras on the desktop or tabletop – removal of all books, papers, notebooks, or other materials, unless specifically permitted in written guidelines particular examination 
• Candidates are not allowed to leave or minimise the exam page 
• No music is allowed to be played on the computer or any other system in the room 
• No other computers running in the exam room 
• No headphones or earbuds allowed 
• Nothing should be covering the lens of the camera at any time during the exam 
• Lighting must be “daylight” quality – overhead lighting is preferred 
• If overhead lighting is not possible, the lighting source should not be behind the student 

Any violation of the instructions given for taking the online proctored exam will result in the dismissal of the exam 

Before the exam 

In addition to the time allowed for the examination, a candidate must also allocate approximately 5 to 20 minutes for completing the start-up procedures. 

IMPORTANT INSTRUCTIONS BEFORE THE EXAM: 

When starting an Exam, candidates are required to take and upload a clear picture of their face and a proof of identity (Accepted documents: National ID card, Passport, Driving license, Employer identification card in English, Academic ID). Therefore, candidates must be in a well-lit place, have a camera, allow their browser to access their camera, and make sure they have the proof of identity available next to them. 

It is advised to use updated internet browser such as Google Chrome or Mozilla Firefox. 

The exam should not be taken in incognito/private mode. 

Candidates must make sure they start the Exam on time, as this is an automated system, and Exams are submitted by default at the end of each time slot. 

During the exam: 

The candidate’s computer is connected remotely with ECVC’s Proctoring System to monitor his/ her computer screen and premises. The candidate agrees to scan its premises if or when a proctor requires so. 

The candidate consents to maintain audio and video connection with the proctor during the entire exam slot to enable ECVC’s Proctoring System to record his/ her exam session. Upon submission of the exam, audio and video contact are disconnected. 

The candidate allows ECVC’s Proctoring System to make any recordings of and any content from his/ her examination available to the PM² Certification Committee. 

The proctor is allowed to intervene in the case of any inappropriate actions or behaviors by the candidate. Such actions and behaviors include, but are not limited to, talking, or whispering aloud at the time of the exam, wearing headphones or earplugs, exiting the camera view, looking off-screen, using unauthorized materials, taking pictures or screenshots, copying, and pasting exam contents, using a secondary monitor. 

The proctor can immediately terminate a candidate’s exam session if noticing any inappropriate conduct. ECVC’s Proctoring System reserves the right to report inappropriate actions to the Certification Committee. Each Certification exam is governed by a distinct Review Committee, specializing in the specific domain of that exam. Candidates are encouraged to reach out to ECVC regarding any concerns or requests related to a particular certification exam. ECVC will facilitate communication with the relevant Review Committee responsible for that specific exam to address inquiries and provide appropriate guidance. 

The proctor may suggest the disqualification of a candidate if he/ she has observed suspicious or questionable actions during the exam session. 

IMPORTANT INSTRUCTIONS DURING THE EXAM: 

Candidates are not allowed to minimize or move out of the exam window screen. The exam will be automatically submitted after a warning and candidates will not be able to retake it. 

Candidates are not allowed to press any shortcut keys (CTRL+C, CTRL+V, etc) or Windows key, or get out of the camera’s frame. The exam will be automatically submitted after a warning and they will not be able to retake it. 

Candidates whose connection was interrupted for any reason during the exam must contact [email protected]. The relevant Certification Committee will review their case and, if applicable, will provide them with a voucher to retake the exam. 

Candidates facing any other issue can send a message to their proctor by clicking on the Chat icon, which is located at the bottom right corner. 

 7.3 Sanctions for irregularities 

In the case an irregularity is discovered before or during the exam session, the candidate can be excluded from either taking or continuing the exam, and the exam result will be nullified. 

In the case an irregularity is discovered after the end of the exam session, the relevant Certification Committee reserves the right to nullify, not evaluate, and/ or not establish the examination’s result. 

In the case an irregularity is discovered after the candidate has received the examination result, the result can be nonetheless invalidated. 

The relevant Certification Committee will inform the candidate of its decision in writing, explaining the grounds for their decision. 

In any case, if irregularities are confirmed, the candidate is responsible for the full examination fees and the examination fees will not be reimbursed. 

In the case of aggravating circumstances such as fraud, or serious violation of the examination rules, and/ or the candidate conduct policy, the relevant Certification Committee reserves the right to exclude the candidate from participating in any future Certification Exam for a period of up to 2 years. 

8. Exam results

A candidate may view his/ her exam results through his/ her ECVC account. The process of matching the identification details and issuing the exam results can take up to 2 working days. 

The time limit for issuing the exam results may be extended if the relevant Certification Committee has required an inquiry to be carried out, for example in the case of suspicion of violating the examination rules. 

The only feedback provided to candidates after the examination is their score. Candidates will in no case access additional information, such as the examination content and their performance in individual questions. 

Under no circumstances will the ECVC return work done by candidates. 

Candidates who have failed the exam may immediately register for the next exam.

9. Appeal and Complaints

Candidates who have comments or concerns regarding an exam question must contact ECVC at [email protected]. Each Certification exam is governed by a distinct Review Committee, specializing in the specific domain of that exam.  ECVC will forward the case to the relevant Certification Committee for the specific certification exam to review all candidate’s comments, concerns, and recommendations. Candidates must inform ECVC of their comments and concerns before the issuance of their exam results. 

After receiving the examination results, if a candidate believes that an incorrect result has been awarded, they may lodge an appeal by following the appeal procedure described in the guidelines. Candidates who have received their exam results and believe that an incorrect result was issued must contact [email protected]. The Certification Committee responsible for the relevant certification exam will review their request.

10. Failing and re-sitting the examination

Candidates who have failed the exam may immediately register for the next exam.

11. Candidates personal data

ECVC collects and uses candidates’ personal data to provide examination services. 

For any candidate participating in an online proctoring Certification Exam, ECVC will collect the following information through his account: 

• identity data, such as the candidate’s name.
• contact data, such as candidate’s postal address and email address.
• professional profile data.
• any information provided by the candidate in their ECVC account.

The data collected is processed for the following use: 

• to handle candidate’s registration.
• to issue the exam results and the relevant certificates.
• to issue an invoice for the payment of the exam fees.
• for any other use related to the examination.

Without the information mentioned above, ECVC will not be able to properly handle the candidate’s registration. 

In the frame of the purposes described above, or of its service provision, ECVC may share, pass on, or in any other way make available a candidate’s personal information to third parties. 

These recipients may access a candidate’s data in so far as this is necessary only for the performance of their tasks and within the framework of the purposes mentioned. 

Any data collected will be kept for a maximum period of 5 years upon a candidate’s last transaction or activity with the ECVC. After this period, the candidate’s ECVC account will be disabled. Only data referring to financial transactions will be kept for a maximum period of 10 years for accounting purposes. 

In the context of section 2 of chapter 3 of the European Regulation 2016/679/EU concerning data protection, candidates can request from ECVC access to and rectification or erasure of their personal data or restriction of processing concerning their data or to object to the processing as well as the right to data portability.

12. ECVC’s Proctoring System Privacy Policy

ECVC’s Proctoring System will collect the personal data of every candidate participating in an online proctoring Certification Exam only for the purposes of delivering the online exams proctoring: 

• The candidate’s photo ID documents and pictures are kept for 7 days upon exam completion.
• Video recordings of the candidate’s exams are kept 7 years upon exam completion.

13. Examination materials, confidentiality, and intellectual property rights

Examination materials are the proprietary, confidential, and copyrighted materials of the ECVC and any disclosure of the examination materials is strictly prohibited. 

A candidate must preserve strict confidentiality of all examination materials or parts thereof. In the frame of these Terms & Conditions, the candidate agrees not to disclose, reproduce, copy, photograph, distribute examination materials in any other way, or make them available to third parties unless the candidate has obtained written permission to do so from the ECVC. 

Violators of copyright law are subject to injunctions, civil liability, forfeiture of profits, punitive damages, and other legal sanctions. ECVC may take appropriate legal action against the candidate to protect the ECVC’s rights if the candidate violates the provisions of this section or any applicable laws.

14. Liability

In the case, a candidate cannot complete the online proctoring Certification Exam sessions due to computer or internet disruption, or in any case of interruptions in the audio or video recordings, the relevant Certification Committee reserves the right to declare the exam session invalid, investigate the reason of the interruption and inform the candidate. 

If the ECVC systems are not responsible for the disruption, the candidate must register again for the exam and pay the relevant fees. 

If the ECVC systems are responsible for the disruption, the candidate will receive a free retake voucher for the exam.

15. Force majeure

An examination may be cancelled by the ECVC in the event of serious and unforeseen circumstances beyond its control. Candidates are not entitled to reimbursement for any costs or damages incurred because of this cancellation, but the ECVC Secretariat will provide candidates with free re-take exam vouchers. 

Examination date and time may be modified by the ECVC in the event of serious and unforeseen circumstances beyond its control. Candidates are not entitled to reimbursement for any costs or damages incurred because of this modification, but the ECVC will provide candidates with free re-take exam vouchers.

16. Applicable law

These terms and conditions are exclusively governed by the Greek law. 

In the event of any disputes between ECVC and the candidate arising out of the interpretation or performance of these Terms & Conditions, the applicable jurisdiction shall be that of the court of Greece, notwithstanding a plurality of respondents or third-party claims, including for urgent or protective proceedings, whether urgent or on-demand.